Need Help?

Submitting a ticket is the best way to make sure your request is tracked and routed to the right person. Once a request is submitted, it is reviewed and assigned based on the type of issue and the level of urgency.

When submitting a ticket, include as much detail as possible about the problem you are experiencing. Information such as your location, device, screenshots and a brief description of what you were doing when the issue occurred can help resolve the request more quickly.

After submission, you will receive confirmation and updates as your request is reviewed and addressed. Some issues can be resolved quickly, while others may require additional time depending on complexity or coordination with other units.

If your request changes or you have additional information to share, you can reply to your ticket to keep everything in one place.

If you need assistance, the COSAM IT help desk is available to support faculty, staff and students with a wide range of technology needs.

For general support, submitting a ticket is the best place to start. This ensures your request is documented and routed to the appropriate team member as quickly as possible.  Please only use the phone option for emergency or urgent needs.

If you need to speak with someone directly, you can also reach the help desk by email or phone during regular business hours. For time-sensitive issues, especially those affecting teaching or scheduled activities, direct contact may help expedite support.

When reaching out, be prepared to share a brief description of the issue along with any relevant details, such as your location, device or system involved.

If you are unsure where to start, the help desk team can help guide you to the right resource.

For Urgent Support, please call the COSAM IT Office at 334-844-5712.

If you have Password or DUO multi-factor authentication issues, please get in touch with the OIT Service Desk at 334-844-4944. COSAM IT does not have the access to resolve these issues.